Terms of Service

 

Introduction

 

Welcome to Your Remedy Naturopathy (ACN: 607 149 280). This document sets out the Terms of Service for our Naturopathic consultations. Please take a moment to read them, as they set out your important rights and obligations and Your Remedy Naturopathy cares about making sure we both know where we stand.

When you use our services you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not use our services.

If you have any questions or need further information, please contact:

Contact Person: Norelle Hentschel

Address: Suite 8.03 “The Bower”, 433 Logan Road, Greenslopes QLD 4120.

Email: info@yourremedy.com.au

Phone: 0439 660 064

 

Our Services

 

Your Remedy Naturopathy provides Naturopathic consultations.

 

Disclaimer

 

This disclaimer relates to Naturopathic consultations provided by Your Remedy Naturopathy.

 

 

Our Responsibility

Your Remedy Naturopathy is a member of the Australian Naturopathic Practitioners Association (ANPA) (15/0786) and all consultations are conducted in accordance with their code of ethics https://anpa.asn.au/code-of-ethics/ and with the  National Code of Conduct for Unregistered Health Practitioners (QLD) https://www.health.qld.gov.au/__data/assets/pdf_file/0014/444101/national-code-conduct-health-workers.pdf

 

Minimum professional qualifications for all our Naturopaths are Bachelor of Health Science (Naturopathy).

At Your Remedy Naturopathy we aim to provide the highest standards in modern Naturopathic practice, where practitioners show their dedication to quality health care by:

• Working with our clients to determine the most effective path to overcome health problems and achieve wellness.
• Prioritising the safety of our clients, particularly for those using prescribed pharmaceutical medications or with complex health needs.
• Respecting the value of research evidence in practice and evaluate all available information (including traditional evidence) to identify the most appropriate and relevant treatment options.
• Acknowledging the limitations of our scope of practice and referring patients to more appropriate health care providers as needed and without hesitation

 

Suitability of Service

 

Naturopathic services are not therapy, coaching or counseling or a substitute for any of these.

Naturopathic services are not a medical diagnosis.

Naturopathic services are not suited for critical care, surgical or emergency health situations.

Due to the complex nature of health conditions and the individual commitment involved from each

client we cannot guarantee specific health outcomes or treatment timeframes.

If you have any concerns about your treatment or appropriateness of your care plan, please don’t hesitate to notify your Naturopath or seek advice from your other health care providers.

 

Consent to treatment

You must be over the age of 16 and be able to provide consent to treatment to independently use our consultation services. Those under 16 years old, or not in a position to provide consent to treatment must be accompanied by a parent or legal guardian.

 

Personal information

In order to provide our services we need to collect some personal information.

This includes:

• Name and address
• Date of birth
• Health history
• Medical test results

 

Confidentiality

All information is treated with the strictest confidentiality. We will only release this to a third party under the following conditions:

• We received written approval from you to do so
• We are required under law or by a court order
• We have reasonable grounds to believe your safety or that of a third party may be at risk.

 

Collection, storage and disposal

For further details on how we collect, store and dispose of this information please refer to our Privacy Policy.

 

Payment Terms

 

Forms of payment

Payment for naturopathic consultations are made at the conclusion of the consultation. A tax invoice will issued via email or hard copy.

We accept EFTPOS, cash and direct deposit and most major credit cards (with the exception of American Express).

Payment for Telehealth consultations is made either at the time of booking (if using the online booking system or via direct deposit if your booking is made through reception. Payment for Telehealth consultations is required in advance.

Payment for products from the Your Remedy Naturopathy Dispensary needs to be paid in full at the time of purchase. Pre-payment is required for items to be posted.

Payment plans

We do not have the facility for payment plans.

Discounts

We do not offer discounts on consultation fees.

Security policy

We do not store your credit card information.

Medicare

Naturopathic consultations are not covered under Medicare. Pathology and functional testing which may be recommended by Your Remedy Naturopathy is also not eligible for a Medicare rebate.

Private Health Funds

From 1 April, 2019 the Australian Government has removed the subsidy to Private Health Insurers for Naturopathy so from this date you may not get a rebate if you have previously. Please check with your health fund.

Delivery

Location

Face to face (in person) consultations are delivered at the Suite 8.03 “The Bower” 433 Logan Road, Greenslopes QLD, 4120.

Telehealth consultations are delivered through a secure online health portal, Cliniko. This is peer to peer with end to end encryption complying with Australian Government standards for health consultations.

 

Late arrivals

In order not to inconvenience our other clients and get the best value out of your appointment we ask you make every effort to be punctual. If you arrive late you may not receive the full duration of the session booked.

Pricing

Current pricing for our Naturopathy consults can be found on our website.

 

Cancellation & Returns Policy

Appointment cancellations

We send appointment reminders 48 hours in advance to your registered email address. Please add us to your safe senders list to ensure you get our emails.

More than 24 hours

Cancellations for Naturopathic consultations made with more than 24 hours notice attract no charge. We do appreciate you contacting us as early as possible to allow your appointment time to be rebooked.

Less than 24 hours

If you find yourself having to cancel your appointment within 24 hours a cancellation fee of 50% of the consultation fee will apply. If you cancel within 12 hours or are a “no show” the full consultation fee will be charged. **Exceptions may be made for extenuating circumstances.

 

Consultation refunds

Full refunds (less an admin fee*) on pre-paid consultations will be made if the consultation is cancelled more than 24 hours before the appointment start time. Partial refunds (less admin fee*) will be made if the consultation is cancelled between 12-24 hours before the start time.

Refunds will be processed via the same way the consultation was paid. We aim to process refunds within 3-5 business days.

* An admin fee of $3.00 is charged for online refunds to cover the cost of merchant fees.

 

Product returns

A full refund will be provided for nutritional and herbal supplements from the Your Remedy Naturopathy Dispensary if the following occurs:

• The item is damaged, spoiled or otherwise unfit for consumption. We ask that you notify us within 14 days of purchasing the product.
• The item is subject to a Therapeutic Goods of Australia or Manufacturer product recall.

 

Obtaining a product refund

To obtain a refund please return the remaining product to Your Remedy Naturopathy (Suite 8.03, 433 Logan Road Greenslopes Qld 4120) and a refund will be issued. If the product was purchased using a credit card it is our preference to refund to the same credit card used to purchase.

We will cover the cost of standard postage to return the item to us.

Change of mind

There are no refunds on products if you change your mind.

 

Jurisdiction & Dispute Resolution

Jurisdiction

Your Remedy Naturopathy is located in Queensland, Australia. This agreement is subject to the governing law of Queensland, Australia.

Negotiation

If you have any issue or complaint arising out of our Services, you and Your Remedy Naturopathy agree to make a genuine effort to resolve the dispute through negotiation and discussion.

Mediation

If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

Litigation

It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

 

Version history

Last updated by Norelle Hentschel 1 February 2021.