Telehealth Appointments
Naturopath Telehealth Appointments
Don’t want to battle the Brisbane traffic?
Live in regional Australia?
Do you want to work with a Naturopath?
Now you can.
Your Remedy Naturopathy offers convenient and secure Telehealth online appointments Australia wide.
So whether you’re in Brisbane, Broome or the back of Bourke I can support your health.
Is the technology complicated?
Appointments are simple to join using a secure video link from your phone or computer. No complicated set up required.
We can also do the consult via phone if that is your preference.
Why my clients love Telehealth consults
I’ve been delivering Telehealth consults since 2020 and they have become increasingly popular with clients.
- Convenient – you can easily do them in the comfort of your own home, office or meeting room.
- Perfect for those with busy schedules. No travel time or car parking hassles. No running late to appointments and feeling frazzled.
- Great if you’re feeling unwell and don’t want to get out of your pyjamas.
- A relaxed and flexible way to prioritise your health on your terms.
- You don’t have to live locally to be able to work with me. I help clients Australia wide.
Who can use Telehealth consults
I can consult with anyone in Australia who is legally able to consent to treatment.
If you are under 16 years old, a parent or legal guardian must sit in on the consultation.
What equipment do you need to access Telehealth?
If you can Zoom or Facetime you can Telehealth.
You’ll need:
- Access to a stable internet connection
- A device to access the internet (desktop, laptop, tablet or smartphone) This device also needs an inbuilt camera and microphone.
- Access to a web browser (Chrome, Safari, Firefox etc)
You won’t need to download any software.
Are you ready to book your appointment?
Let’s get started.
How does a Naturopathy Telehealth call work?
1. Book your appointment
You can either book your appointment using my online booking calendar or call the clinic on 0439 660-064.
2. Receive booking confirmation with Telehealth link
You’ll receive a booking confirmation with a unique Telehealth link.
3. Add to your calendar
There is an option to add this to your calendar (iCal, Google, etc.), and the link will pull through to your calendar.
4. Reminder email 48 hrs before your appointment
We send a reminder email 48 hours before your appointment with the link also included.
5. Before your appointment: what do you need?
Before your appointment ensure you are somewhere private with a reliable and stable internet connection. You can access your Telehealth appointment from a desktop computer, laptop, tablet, or smartphone.
You don’t need to install any software.
Here’s a detailed guide for patients if you want more information on how it works.
6. At your appointment time
At your appointment time, click on the link (in the booking or reminder email or calendar), and you’ll connect to your session. Enable your device’s camera and audio.
The link is active 10 minutes before your appointment start time.
We’ll then conduct the consultation as though you were with me in the clinic. The system allows me to share my screen and send you links.
7. After the appointment
After the consultation, I’ll email a prescription and summary of the key points of your session.
8. Herbs and supplements
If herbs and supplements are prescribed, and you wish to purchase these from the Your Remedy Naturopathy Dispensary, they will be posted to you. A separate invoice will be issued.
Frequently asked Telehealth questions
You can also find general FAQs here.
Are Naturopathy Telehealth consults covered by Medicare?
No, currently no Naturopathic consults are covered under Medicare.
How private and confidential are Telehealth consultations?
The same confidentiality requirements apply to as for face to face consultations. As a practitioner, I will be conducting these consultations in private soundproofed space with only myself present. I recommend, as far as practical, you also try and be in a secluded area. The use of headphones can also support privacy.
The technology used in Telehealth consultation is a peer to peer encryption and meets the Australian standard for online health consultations.
Telehealth consultations are not recorded or transcribed using AI notetaking tools.
Do you do consultations outside Australia?
No, due to insurance restrictions I do not offer consultations outside of Australia.
How do I cancel a Telehealth consultation?
The same cancellation policy applies to Telehealth consultation as to face to face consultations. If you cancel with more than 24 hours notice, you’ll receive a full refund. For cancellations between 12-24 hours before the appointment, a 50% refund will apply. There will be no refund for cancellations less than 12hours or if you are a “no-show”.
Call the clinic on 0439 660 064 if you need to cancel or reschedule your appointment.
**I do acknowledge there are sometimes extenuating circumstances so please contact me directly to discuss.
Are the consultations recorded?
No, your consultation will not be recorded and no AI note taking applications are used.
Will the consult feel less personal?
Most of the therapeutic value of our consultations comes from our discussion, case analysis, symptom tracking, education, and treatment planning – all of which can be done very effectively online. You’ll still receive the same personalised, one-on-one support.
How do I get my herbs and supplements?
Your prescriptions, practitioner supplements, and liquid herbal formulas will remain easy to access. I prescribe from my dispensary, with products delivered directly to your door or arranged via my dispensary partners.
Parcels from the Your Remedy Naturopathy dispensary are sent 4 days per week (Tuesday through Friday).
Is online as effective as in person?
I have been seeing patients via Telehealth since 2020 and have helped many of them improve their health during this time.
For the majority of conditions I support—including skin, gut, hormone, and metabolic concerns—clinical outcomes depend primarily on detailed case-taking, pathology interpretation, and ongoing treatment refinement rather than physical examination.
For skin conditions I get patients to send me photos so we can easily monitor progress.
Clinical review and authorship
This page has been written and reviewed by Norelle Hentschel (Master of Advanced Naturopathic Medicine) a degree-qualified naturopath based in Brisbane.
Content is informed by traditional naturopathic principles, current health research, and over a decade of clinical experience.
Information provided is for educational purposes and does not replace medical diagnosis or treatment. Individual care plans are tailored in collaboration with your healthcare team where appropriate.
Last reviewed on 01 July 2026
I'm Norelle Hentschel.
I'm an experienced Naturopath who offers Telehealth consultations Australia wide. Since 2015 I've helped thousands of people improve their health. I'm ready to help you feel better and regain your energy and vitality.