Frequently Asked Questions
I often get asked similar questions about the clinic and treatments so I’ve gathered together some of the most popular with some (hopefully) useful answers.
Your question not answered? Drop me a line and I’ll get back to you as soon as I can.
About me
Questions about me, Norelle Hentschel.
Who are you?
I’m Norelle Hentschel, Naturopath
What are your qualifications?
I hold an undergraduate Bachelor of Health Science (Naturopathy) from Endeavour College of Natural Health and in 2025 I completed a post graduate Master of Advanced Naturopathic Medicine from Southern Cross University.
I am a professional member of the Australian Naturopathic Practitioners Association (ANPA) which requires me to hold all appropriate insurances and complete annual professional development education to ensure my care aligns with current best practice.
I have been in continuous clinical practice since 2015 supporting thousands of clients with their health goals.
About the clinic
Questions about pricing, payment, and appointments.
How much does an appointment cost?
Consultation fees are transparent and available before booking. Fees are for consults only. Any products purchased from the dispensary are an additional cost.
The current consultation fees can be found on the Book a consult page. Naturopathy is not covered by Medicare. Some private health insurance funds offer rebates for Naturopathy. Check with your fund for details.
If you want more information before booking I also offer a free Discovery Call.
How long will an appointment take?
Initial appointments are 60 minutes and follow up appointments are 30 minutes.
Do you offer Telehealth appointments?
Yes, I offer Telehealth appointments for clients in Australia only. For more details on how this works head to the Online consults page.
** Due to insurance restrictions I can’t consult with people outside of Australia.
Can I get a Private Health Fund rebate?
Some Private Health Funds may offer rebates for Naturopathy. Check your specific circumstances with your health fund.
Do you bulk bill under Medicare?
No, Naturopathy is not currently included in Medicare.
How many appointments will I need?
That depends on your condition. Acute conditions (like colds and flu) may only require 1 or 2 appointments. Chronic conditions may require
What payment options do you accept?
For consultations in person, payment is made at the time of the consultation. We accept cash, EFTPOS and all major credit cards excluding American Express. For Telehealth appointments payment is made online as part of the booking process.
About my services
Questions about the services I offer.
What services do you offer?
I offer naturopathy consultations which may include herbal medicine, nutritonal supplemenation, diet and lifesyle recommendations. I do not offer homeopathy, massage or energy healing as I have not been trained in those modalities. I do not treat pets or animals. Due to insurance and safety considerations I cannot provide specific health advice without a consultation.
What conditions do you treat?
The bulk of my clinical prractice is supporting people with digestive health issues and chronic skin conditions like acne, eczema, roasacea and psoriasis.
I also have experience with female health issues, immune support and sleep issues.
You can get more information on the Health Issues page. Feel free to get in touch if you’d like to have a quick chat to see if I am the most appropriate pracitioenr for you.
Do you treat animals?
No, I am not trained in the treatment of animals. Many herbal medicines and nutritional supplements are not safe for animals so work with someone who is qualified in this area.
Do you use medicinal canabis?
No, medicinal cannabis is a restricted substance and it is not legal for Naturopaths or herbalists in Australia to prescribe it.
I've been prescribed supplements/herbs from another Naturopath. Can I buy them from you?
Yes, if you have a valid prescription from another practitioner you can purchase these from me. I will need a copy of the prescription for my records. If you don’t have a prescription a consultation will be required (for legal reasons). Please contact me to discuss further.
About the location
Questions about the location, parking
Where are you located?
The Your Remedy Naturopathy clinic is in Bower Lane at Stones Corner in Brisbane. The address is: Suite G4, “Bower Lane” 425 Logan Road, Greenslopes. Queensland , 4120.
Does the building have a lift?
The clinic is located on the ground floor so lift access is not required. There are no steps to access the clinic and it has a standard size door.
Does your clinic have restrooms?
Yes, there are accessible restrooms adjacent to the clinic.
Where can I park?
There is 2hr unmetered street parking in the area (Check signs for specific restrictions). There is also 2 hr free parking at the Stones Conrer Village (entrace off Cleveland Street). There is more detail about parking on the contact page.
Are you near public transport?
Yes, The clinic is serviced by buses on Logan Road, Old Cleveland Road and the Eastern Busway (7 minute walk).
Clinical review and authorship
This page has been written and reviewed by Norelle Hentschel (Master of Advanced Naturopathic Medicine) a degree-qualified naturopath based in Brisbane.
Content is informed by traditional naturopathic principles, current nutrition and herbal medicine research, and over a decade of clinical experience.
Information provided is for educational purposes and does not replace medical diagnosis or treatment. Individual care plans are tailored in collaboration with your healthcare team where appropriate.
Last reviewed on 2 February 2026
I'm Norelle Hentschel.
I'm an experienced Naturopath with a clinic in Stones Corner, Greenslopes Brisbane. I've helped many people improve their health. I'm ready to help you feel better and regain your energy and vitality.
Are you ready for better health?
Let’s get started.